1. Introduction

ANFAS / AMC ANFAS values your privacy and is committed to protecting the personal information you share with us. This Policy explains how we collect, use, store, retain, share, and protect your information when you access or use our website, mobile applications, and services (collectively, the "Service").

2. Information We Collect

We collect various types of personal information in connection with your use of ANFAS / AMC ANFAS, including:

Personal Identification Information: Name, email address, phone number, Medical Record Number (MRN), and other contact or profile information.
Medical Information: Health-related data provided by you or your healthcare provider when accessing healthcare services through ANFAS / AMC ANFAS.
Vital Signs Data: Blood pressure readings, including systolic and diastolic values, blood glucose levels, including fasting and post-meal readings, heart rate in BPM, and other health monitoring information supported by the Service.
Physical Activity Data: With your explicit permission, we may access your device activity sensors to track and display your daily step count. This information is used to help you and your healthcare provider monitor your physical mobility, activity level, and recovery progress.
Medical Reports: Medical reports, PDF documents, prescriptions, diagnostic information, or other healthcare documents shared by your healthcare provider or made available through the Service.
Account Information: User credentials, profile details, preferences, OTP verification details, and account settings.
Device Information: IP address, browser type, operating system, device identifiers, app version, device model, and technical logs required for security and troubleshooting.
Usage Data: Information on how you interact with our Service, including page visits, feature usage, click data, preferences, and app performance data.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain healthcare services and related features.
To allow users and authorized healthcare providers to view, manage, and monitor medical information.
To track and display vital signs, step count, and health progress where supported by the Service.
To verify user identity using phone number and OTP verification.
To communicate with you, including sending healthcare notifications, reminders, service updates, and support messages.
To personalize your experience and improve the relevance of our services based on your preferences.
To process transactions and payments securely, where applicable.
To improve and develop our Service, including analyzing usage trends, fixing issues, and optimizing functionality.
To protect the security, integrity, and availability of the Service.
To comply with legal obligations, healthcare record-keeping requirements, audit requirements, and dispute resolution needs.

4. Data Sharing and Disclosure

We do not sell or rent your personal information. We do not sell your health data, medical records, or activity data to third-party advertisers. We may share your information only as described in this Policy:

Healthcare Professionals: We may share your personal health information with authorized doctors, care providers, clinics, hospitals, or healthcare staff involved in your treatment and care.
Service Providers: We may share limited data with trusted third-party vendors who perform services on our behalf, such as hosting, payment processing, analytics, communication, security, and technical support.
Legal Compliance: We may disclose your information if required by law, regulation, legal process, court order, government request, or healthcare compliance requirement.
Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred as part of the transaction, subject to appropriate privacy safeguards.

5. Data Retention Policy

We retain your personal, medical, health, activity, and account-related data for as long as your account remains active or as long as necessary to provide healthcare services through the ANFAS / AMC ANFAS platform.

Because ANFAS / AMC ANFAS is a medical care application, certain health records, medical reports, vital signs, prescriptions, diagnostic records, appointment-related information, and other healthcare data may be retained for longer periods where required to comply with applicable healthcare laws, medical record-keeping obligations, regulatory requirements, legal obligations, audit requirements, dispute resolution, or patient care continuity.

If you choose to delete your account or request data removal, we will delete or de-identify your personal data from our active databases, except for information that we are legally required or permitted to retain for medical history, healthcare compliance, regulatory, legal, security, fraud prevention, audit, or record-keeping purposes.

Backup copies of data may remain in secure backup systems for a limited period until they are overwritten or deleted according to our normal backup retention procedures.

6. Data Security

We take reasonable technical, administrative, and physical precautions to protect your personal information, medical information, health data, and activity data from unauthorized access, alteration, disclosure, or destruction.

All health, medical, and activity-related data is transmitted securely to our servers using appropriate security measures. Access to this data is limited to authorized medical personnel, doctors, care providers, healthcare staff, and authorized system administrators who require access for treatment, care, support, security, or operational purposes.

However, no data transmission or storage method can be guaranteed to be 100% secure. We continuously work to maintain appropriate safeguards to protect your information.

7. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

Access: The right to request access to your personal data.
Correction: The right to request corrections to inaccurate or incomplete information.
Deletion: The right to request deletion of your personal data in certain circumstances.
Withdrawal of Consent: The right to withdraw consent for certain data processing activities, where applicable.
Portability: The right to request a copy of your data in a machine-readable format, where applicable.

To exercise any of these rights, including account deletion or data removal requests, please contact us using the details provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience with ANFAS / AMC ANFAS. Cookies are small data files stored on your device that help us remember your preferences, analyze website traffic, improve security, and improve our services. You can control cookie settings through your browser preferences.

10. Children’s Privacy

ANFAS / AMC ANFAS is not intended for individuals under the age of 18 unless access is provided, supervised, or authorized by a parent, guardian, healthcare provider, or applicable medical care arrangement. We do not knowingly collect personal information from children without appropriate authorization. If we learn that we have collected personal data from a child without required consent or authorization, we will take appropriate steps to delete or restrict that information as required by applicable law.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise your rights regarding your personal data, account deletion, or data removal, please contact us at:

Email: support@anfashis.com

Privacy Policy